The ZEE5 app is unresponsive, freezes or crashes

The ZEE5 app is unresponsive, freezes or crashes

We’re sorry to know you’re not able to experience the best of ZEE5. This could typically point to a device or platform related issue. 

Let’s get this sorted right away. Which Device/Platform are you facing this issue on?

On the Mobile App

Follow the steps below till your issue is resolved:
  1. Update the ZEE5 App. Click here to know how.
  2. Restart your Device.
  3. Clear the App Cache & Data.
  4. Uninstall & Reinstall the App.

On the Website

Follow the steps below till your issue is resolved:
  1. Update your Web Browser.
  2. Restart your Device.
  3. Clear your Web Browser Cache, Cookies & Data.
  4. Try another Web Browser.

On my Smart TV/Media Streaming Device

Follow the steps below till your issue is resolved:
  1. Update the ZEE5 App. Click here to know how.
  2. Restart your Device.
  3. Clear the App Cache & Data.
  4. Uninstall & Reinstall the App.
If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information: 
  1. Your device Brand name and Model name/number
  2. [Only for mobile app or website] Your device RAM (4/6/8 GB)
  3. [Only for mobile app or website] Your device Platform (Android/iOS) and OS Version
  4. ZEE5 App Version
  5. When does the issue occur
  6. Tell us about your issue in as much detail as possible, so we're in a better position to assist you
We will be glad to look into it for you.


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