The ZEE5 app is unresponsive, freezes or crashes
We’re sorry to know you’re not able to experience the best of ZEE5. This could typically point to a device or platform related issue.
Let’s get this sorted right away. Which Device/Platform are you facing this issue on?
On the Mobile App
Follow the steps below till your issue is resolved:
Restart your Device.
Clear the App Cache & Data.
Uninstall & Reinstall the App.
On the Website
Follow the steps below till your issue is resolved:
Update your Web Browser.
Restart your Device.
Clear your Web Browser Cache, Cookies & Data.
Try another Web Browser.
Follow the steps below till your issue is resolved:
Restart your Device.
Clear the App Cache & Data.
Uninstall & Reinstall the App.
If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information:
Your device Brand name and Model name/number
[Only for mobile app or website] Your device RAM (4/6/8 GB)
[Only for mobile app or website] Your device Platform (Android/iOS) and OS Version
ZEE5 App Version
When does the issue occur
Tell us about your issue in as much detail as possible, so we're in a better position to assist you
We will be glad to look into it for you.
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