I can't sign in to ZEE5

I can't sign in to ZEE5

If you are unable to sign in to your ZEE5 account, it typically points to an earlier, partially completed sign up attempt. Follow the troubleshooting steps below to resolve the issue. 

If you're facing difficulties trying to register with us, see I'm unable to register with ZEE5

I don't remember my login ID
I don't remember my password
I get an error: Combination of email/mobile and/or password is wrong
I get an error: User must login with specified account

If you're unable to login due to a device limit, refer to the articles below: 

How many devices can I watch ZEE5 on?
How can I delete / log out a registered device?  

    • Related Articles

    • Before TV Shows - ZEE Punjabi

      Before TV is a Premium service available for our subscribed customers which allows you to view TV Shows before it's telecast on television. TV Shows are live upto 24 hours before television on ZEE5. Below is the list of ZEE Punjabi Shows that are ...

    • Before TV Shows - ZEE Yuva

      Before TV is a Premium service available for our subscribed customers which allows you to view TV Shows before it's telecast on television. TV Shows are live upto 24 hours before television on ZEE5. Below is the list of ZEE Yuva Shows that are ...

    • Before TV Shows - ZEE Tamil

      Before TV is a Premium service available for our subscribed customers which allows you to view TV Shows before it's telecast on television. TV Shows are live upto 24 hours before television on ZEE5. Below is the list of ZEE Tamil Shows that are ...

    • Before TV Shows - ZEE Marathi

      Before TV is a Premium service available for our subscribed customers which allows you to view TV Shows before it's telecast on television. TV Shows are live upto 24 hours before television on ZEE5. Below is the list of ZEE Marathi Shows that are ...

    • Before TV Shows - ZEE Bangla

      Before TV is a Premium service available for our subscribed customers which allows you to view TV Shows before it's telecast on television. TV Shows are live upto 24 hours before television on ZEE5. Below is the list of ZEE Bangla Shows that are ...

    • Popular Articles

    • How can I delete / log out a registered device?

      To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...

    • I purchased a subscription but it’s not working

      Made a payment but your subscription isn't active, or your subscription is missing? Don't worry, we'll have this sorted right away! If you've just purchased a subscription Sometimes there can be a delay between the payment system and ours. Please ...

    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

    • How do I watch ZEE5 on my television?

      You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. Watch the tutorial video on how to watch ZEE5 on your television or follow the steps below: 1. Switch on your SMART TV 2. Go to your Smart ...

    • How do I authenticate my device?

      Looking to login to ZEE5 on your television or authenticate your device? Watch the the tutorial video or follow the steps shared below: 1. Click on the "Login or Register" button on the ZEE5 welcome page.  2. Login / Register with ZEE5 by using the ...