I can't sign in to ZEE5

I can't sign in to ZEE5

If you are unable to sign in to your ZEE5 account, it typically points to an earlier, partially completed sign up attempt. Follow the troubleshooting steps below to resolve the issue. 

If you're facing difficulties trying to register with us, see I'm unable to register with ZEE5

I don't remember my login ID
I don't remember my password
I get an error: Combination of email/mobile and/or password is wrong
I get an error: User must login with specified account

If you're unable to login due to a device limit, refer to the articles below: 

How many devices can I watch ZEE5 on?
How can I delete / log out a registered device?  

    • Related Articles

    • My Chromecast isn’t listed when I try to watch ZEE5

      Follow the steps below to resolve the issue: Reboot your Chromecast Make sure your casting device is connected to the same wireless network as your Chromecast

    • How to Link/Activate Zee5 on Samsung TV

      Are you a fan of Indian content and looking to bring the vast library of ZEE5 web series, movies, and TV shows to your Samsung TV? No worries! We have put together a comprehensive DIY guide for you to easily link your ZEE5 subscription to your ...

    • How can I view my Watch History?

      The Watch History feature isn’t available for our users currently. Do keep updating the ZEE5 App for the latest updates and features.

    • Cast icon is missing

      Follow the steps below to resolve the issue: Make sure your casting device is connected to the same wireless network as your Chromecast. Restart the casting device. Update the Google Home App and Google Play Services (Android device only). Reboot ...

    • Can I make my playlist public or private?

      No, your Playlists are your own private collection of music. As long as you do not share your ZEE5 login credentials sign in details, no one else can access your playlist.

    • Popular Articles

    • Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

      CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

    • I purchased a subscription/ZEEPLEX rental, but it’s not working

      Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

    • How can I download the ZEE5 App?

      To download the ZEE5 application for your device, follow the steps below basis the platform/device you're using: On an Android mobile phone Go to the Google Play Store on your Android mobile phone. Search for ZEE5 on the Play Store. Click on Install ...

    • Does ZEE5 provide free trials of their subscription offering?

      Our free trial offerings vary from time to time and are specific to countries and platforms. If there's a free trial available for you on the platform you're viewing ZEE5 on, you'll see the offer on the home page.