How can I delete / log out a registered device, I get device limit reached error

How can I delete / log out a registered device, I get device limit reached error

To remove the devices attached to your account:
  1. Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add this device and remove one of your other devices?"
  2. Click "Yes" to remove all the devices attached to your account.
If you continue getting the error despite of following the above steps please restart your phone/TV or close the internet browser and reopen, this should fix the issue.

Note: You no longer need to wait 24 hours before resetting your device limit; you can do so immediately.

To check how many devices you can watch ZEE5 on, see How many devices can I watch ZEE5 on?

You can always use the " Write to us" option at the bottom of the page to connect with us incase if you need further help.

    • Related Articles

    • How many devices can I watch on?

      The number of devices that you can watch ZEE5 content on depends on your subscription plan, and the platform through which you got the plan.  PREMIUM Subscription Plan Number of devices you can watch on Rs.699 (1-year) 2 If you do not have a ...

    • Anniversary Offer - Select Smart TVs & Media Streaming Devices

      Offer Details  ​Get 50% off on purchase of annual pack through TV journey. Partners covered: Amazon FireTV stick, Samsung, LG, Xiaomi, SONY, TCL, Android TVs, Cloudwalker, Thompson, Onida, Hisense, AOSP TVs  Offer Validity Valid from: 14th February ...

    • I get an error: User must login with specified account

      If you are getting an error: "User must login with specified account", it means you're trying to login with an Email ID which has been registered on ZEE5 via a Social sign up, such as Google, Facebook or Twitter.  You would need to login from the ...

    • I can't sign in to ZEE5

      If you are unable to sign in to your ZEE5 account, it typically points to an earlier, partially completed sign up attempt. Follow the troubleshooting steps below to resolve the issue.  If you're facing difficulties trying to register with us, see I'm ...

    • I get an error: Combination of email/mobile and/or password is wrong

      If you are getting an error "Combination of email/mobile and/or password is wrong", resetting your password would work for you. Follow the steps below to reset your password. Resetting your password for your Mobile Number: 1. Click the following link ...