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I get no response / I get an error message after entering the authentication code on the Mobile or Website
This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection. Follow the authentication steps on the device you're using, in order, till your issue is resolved: Close the ZEE ...
I'm unable to download a video
Follow the steps below till your issue is resolved: Close the App and open it again Restart your Device Update the ZEE5 App Clear the App Cache & Data Uninstall & Reinstall the App If you are still facing an issue, please reach out to us by clicking ...
I am unable to play a downloaded video
Follow the steps below till your issue is resolved: Close the App and open it again. Restart your device. Update the ZEE5 App. Clear the App cache & data. Uninstall & reinstall the App. If you are still facing an issue, please reach out to us by ...
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Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...
ZEE5 for Jio
Welcome to our DIY Knowledge Page, where we empower you to take control of your entertainment experience. In this guide, we'll walk you through the steps to activate Zee5 on both Jio Prepaid and Jio Fiber connections. Whether you're on the go with ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How can I download the ZEE5 App?
To download the ZEE5 application for your device, follow the steps below basis the platform/device you're using: On an Android mobile phone Go to the Google Play Store on your Android mobile phone. Search for ZEE5 on the Play Store. Click on Install ...