The ZEE5 app is slow or loads slowly

The ZEE5 app is slow or loads slowly

We’re sorry to know you’re not able to experience the best of ZEE5. This issue could be due to weak or unstable internet connection.

Let’s get this sorted right away. Which Device/Platform are you facing this issue on?

On the Mobile App

Follow the steps below till your issue is resolved:

  1. Check your Internet speed on www.speedtest.net. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.
  2. Update the ZEE5 App. 
  3. Restart your device.
  4. Clear the App cache & data.
  5. Uninstall & reinstall the App.

On the Website

Follow the steps below till your issue is resolved:

  1. Check your Internet speed on www.speedtest.net. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.
  2. Update your web browser.
  3. Restart your device.
  4. Clear your web browser cache, cookies & data.
  5. Try another web browser.

On the Smart TV/Media Streaming Device

Follow the steps below till your issue is resolved:

  1. Check your Internet speed by visiting www.speedtest.net using your mobile or laptop connected on the same network. Ensure you have a minimum of 1 Mbps download speed. We recommend having a download speed of 5 Mbps for a smoother experience.
  2. Update the ZEE5 App. 
  3. Restart your device.
  4. Clear the App cache & data.
  5. Uninstall & reinstall the app.
If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information: 
  1. Your device Brand name and Model name/number
  2. [Only for mobile app or website] Your device RAM (4/6/8 GB)
  3. [Only for mobile app or website] Your device Platform (Android/iOS) and OS Version
  4. ZEE5 App Version
  5. When does the issue occur
  6. Tell us about your issue in as much detail as possible, so we're in a better position to assist you
We will be glad to look into it for you.


    • Related Articles

    • My ZEE5 App Performance

      Facing difficulty with the ZEE5 application while browsing or viewing content? Find the answers to your queries below. Please select the query that best matches your concern. ZEE5 app is unresponsive, freezes or crashes ZEE5 app is slow or loads ...

    • 🎬 Join the #ZEE Kannada Bumper Ugadi Watch & Win Contest – Win Big! 🏆

      ? Welcome to the ZEE Kannada Bumper Ugadi Watch and Win Contest! ? ? Hey Karnataka! It’s time to level up your streaming with ZEE Kannada! ? ? Contest Timeline: Start Date: 4:30 PM, 30th March 2025 End Date: 10:40 PM, 6th April 2025 Here’s how ...

    • Managing your notifications - Android app

      To manage your notifications on the Android App, follow the steps below: 1. Go to phone setting  2. Search for 'Notifications' using search option 3. Search for ZEE5 app under notifications 4. Disable all Notifications option for ZEE5 app

    • Managing your notifications - iOS App

      To manage your notifications on the iOS App, follow the steps below: 1. Go to phone setting  2. Search for 'Notifications' using search option 3. Search for ZEE5 app under notifications 4. Disable all Notifications option for ZEE5 app

    • Downloading a video is slow

      This may be due to an unstable internet connection or a congested network, due to multiple people/devices being connected to the same network at a time. To speed up your downloads, please ensure you have a stable and fast internet connection. You can ...

    • Popular Articles

    • Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

      CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

    • I purchased a subscription/ZEEPLEX rental, but it’s not working

      Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

    • How can I download the ZEE5 App?

      To download the ZEE5 application for your device, follow the steps below basis the platform/device you're using: On an Android mobile phone Go to the Google Play Store on your Android mobile phone. Search for ZEE5 on the Play Store. Click on Install ...

    • ZEE5 for Jio

      Welcome to our DIY Knowledge Page, where we empower you to take control of your entertainment experience. In this guide, we'll walk you through the steps to activate Zee5 on both Jio Prepaid and Jio Fiber connections. Whether you're on the go with ...