The ZEE5 app is slow or loads slowly

The ZEE5 app is slow or loads slowly

We’re sorry to know you’re not able to experience the best of ZEE5. This issue could be due to weak or unstable internet connection.

Let’s get this sorted right away. Which Device/Platform are you facing this issue on?

On the Mobile App

Follow the steps below till your issue is resolved:

  1. Check your Internet speed on www.speedtest.net. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.
  2. Update the ZEE5 App. 
  3. Restart your device.
  4. Clear the App cache & data.
  5. Uninstall & reinstall the App.

On the Website

Follow the steps below till your issue is resolved:

  1. Check your Internet speed on www.speedtest.net. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.
  2. Update your web browser.
  3. Restart your device.
  4. Clear your web browser cache, cookies & data.
  5. Try another web browser.

On the Smart TV/Media Streaming Device

Follow the steps below till your issue is resolved:

  1. Check your Internet speed by visiting www.speedtest.net using your mobile or laptop connected on the same network. Ensure you have a minimum of 1 Mbps download speed. We recommend having a download speed of 5 Mbps for a smoother experience.
  2. Update the ZEE5 App. 
  3. Restart your device.
  4. Clear the App cache & data.
  5. Uninstall & reinstall the app.
If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information: 
  1. Your device Brand name and Model name/number
  2. [Only for mobile app or website] Your device RAM (4/6/8 GB)
  3. [Only for mobile app or website] Your device Platform (Android/iOS) and OS Version
  4. ZEE5 App Version
  5. When does the issue occur
  6. Tell us about your issue in as much detail as possible, so we're in a better position to assist you
We will be glad to look into it for you.


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