I can't get to the authentication screen on my TV
If you've skipped the login/authentication
screen earlier, follow the steps below to bring up the authentication screen:
- On ZEE5 Home screen press the Up arrow on the remote to reach the top menu.
- Click on Settings.
- Click on Login.
The login / authentication screen will
I'm unable to authenticate my TV
We'll sort that right away! Please select the issue you're facing. I can't get to the Authentication screen on my TV I don't see an Authentication code on the TV Tapping on 'Get new code' doesn't display new authentication code I get no response ...
Video doesn't fit to screen
Our videos are recorded in 16:9 format, hence on certain devices, the video may not stretch to the edges of the screen. If you have more questions on this issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the ...
I get no response after tapping 'Continue' on the TV post entering the authentication code
This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection. If your connection is fine, follow these steps, in order, till your issue is resolved: Click Get New Code. Close the app ...
Tapping on 'Get new code' doesn't display new authentication code
This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection. Follow the steps in order below till your issue is resolved: Click Get New Code again. Close the app and open it again. ...
How can I cast ZEE5 to my TV?
Casting to your TV is a simple way to enjoy ZEE5 on the big screen. You can even use your mobile device as a remote and control everything from playback to volume. Let's get started! ZEE5 supports casting via: Google Chromecast TV's with Chromecast ...
How can I delete / log out a registered device, I get device limit reached error
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...