Why Am I Being Asked to Pay Again on ZEE5?
So you're a ZEE5 subscriber, and you're wondering why you're being asked to pay again? Don't worry, we have got you covered. Here's a step-by-step guide to help you figure out and solve this issue quickly:
1. Verify Your Phone Number
The most common reason for this issue is logging in with a different phone number/email ID than the one you subscribed with. Double-check the number you're using to log in:
- Log out of the ZEE5 app.
- Log in again, making sure you're using the phone number you subscribed with.
2. Link Your Contact Details
If you've made a payment but haven't linked your contact details, follow these simple steps:
- Grab the Android device you used to make the payment.
- Open the ZEE5 app on the device.
- Look for a pop-up at the bottom of the page prompting you to link your mobile number.
- Complete the process, and you're good to go!
3. Reach Out for Support
If you've tried the above steps and still face the issue, don't fret! Our support team is here to help you:
- Take a screenshot of the payment from your UPI app or bank statement.
- Make sure the transaction ID or UTR number is visible in the screenshot.
- Initiate chat with our support team or email the screenshot along with the transaction ID or UTR number to support.in@zee5.com mentioning your mobile number.
- Our team will look into the issue and get back to you at the earliest.
Remember, you deserve uninterrupted binge-watching, and we're here to make sure you get it. Enjoy your favourite shows and movies on ZEE5 without a hiccup!
Got questions? Need help? Click on the Chat link 👉 or visit our 'Write to Us' 👇section – we're here to assist you!
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