So you're a ZEE5 subscriber, and you're wondering why you're being asked to pay again? Don't worry, we have got you covered. Here's a step-by-step guide to help you figure out and solve this issue quickly:
1. Verify Your Phone Number
The most common reason for this issue is logging in with a different phone number/email ID than the one you subscribed with. Double-check the number you're using to log in:
- Log out of the ZEE5 app.
- Log in again, making sure you're using the phone number you subscribed with.
2. Link Your Contact Details
If you've made a payment but haven't linked your contact details, follow these simple steps:
- Grab the Android device you used to make the payment.
- Open the ZEE5 app on the device.
- Look for a pop-up at the bottom of the page prompting you to link your mobile number.
- Complete the process, and you're good to go!
3. Reach Out for Support
If you've tried the above steps and still face the issue, don't fret! Our support team is here to help you:
- Take a screenshot of the payment from your UPI app or bank statement.
- Make sure the transaction ID or UTR number is visible in the screenshot.
- Initiate chat with our support team or email the screenshot along with the transaction ID or UTR number to email@example.com mentioning your mobile number.
- Our team will look into the issue and get back to you at the earliest.
Remember, you deserve uninterrupted binge-watching, and we're here to make sure you get it. Enjoy your favourite shows and movies on ZEE5 without a hiccup!
Got questions? Need help? Click on the Chat link 👉 or visit our 'Write to Us' 👇section – we're here to assist you!
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How can I download the ZEE5 App?
To download the ZEE5 application for your device, follow the steps below basis the platform/device you're using: On an Android mobile phone Go to the Google Play Store on your Android mobile phone. Search for ZEE5 on the Play Store. Click on Install ...
Does ZEE5 provide free trials of their subscription offering?
Our free trial offerings vary from time to time and are specific to countries and platforms. If there's a free trial available for you on the platform you're viewing ZEE5 on, you'll see the offer on the home page.