I need help with playing a video
Video quality is poor for all videos
Is the Video Quality set to '1080p' or 'Best'? If yes, then please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information: Name of the movie / TV show you're unable to play Your ...
When I play Any Video
You could be facing a device or account related issue. Try following the steps given below, in order, basis the platform you’re using to watch ZEE5. On the Mobile App Close the ZEE5 App and open it again. Update the ZEE5 App (Ensure that the App is ...
Other
We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. Unable to understand the issue you’re facing? No worries. Let’s try pinpointing when this issue occurs. It happens intermittently When I play a ...
The error appears intermittently while playing Premium videos
This usually happens when the Internet connection is weak. Try following the steps given below, in order, basis the platform you’re using to watch ZEE5. On the Mobile App Check your Internet speed on www.speedtest.net. Ensure you have a minimum ...
I need help with playing a video
Having more information will only help us serve you better. Please select the option below that best matches your query. I'm unable to play a Movie / TV Show I'm unable to play Live TV I'm facing Video Quality issues Video doesn't fit to screen Video ...