The error appears intermittently while playing Premium videos
This usually happens when the Internet connection is weak.
Try following the steps given below, in order, basis the platform you’re using to watch ZEE5.
On the Mobile App
Check your Internet speed on www.speedtest.net. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.
Close the App and open it again.
Restart your phone.
On the Website
Check your Internet speed on www.speedtest.net. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.
Refresh the page.
Try another web browser.
- Restart your device.
Check your Internet speed on www.speedtest.net. You can do it on your
mobile phone or desktop that is connected to the same network. Ensure you have
a minimum download speed of 1 Mbps. We recommend having a download speed of 5
Mbps for a smoother experience.
Open the app and try again.
If you are still facing an issue, please reach
out to us by clicking the ‘Write to us’ link given at the bottom of the page – along
with the following information about the device you’re using to watch ZEE5:
Device name
Device model (or model number
in case of Smart TV)
(If you're watching ZEE5 using a Streaming
Media Device – such as Amazon Fire TV Stick, Jio Set Top Box, Airtel Xstream
Box, Tata Sky Binge+, etc. – you need to mention the Streaming Media Device Name
only.)
We’ll be glad to look into it for you.
Related Articles
I am unable to watch Premium videos
We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5 Premium movies & TV shows as soon as possible. We have enlisted some common issues, please select the ...
Premium videos are not playing
Have you purchased a Premium subscription? If not, click here to view subscription offerings for your country. If you need more information, see Premium Subscription Plans. If you have purchased a subscription, and are still not able to watch ...
I get the error "No playable source found for entry" while playing Premium videos
We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It appears intermittently When I play a Specific Premium Video When I play Any Premium Video
I get the error "Something went wrong" while playing Premium videos
We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It appears intermittently When I play a Specific Premium Video When I play Any Premium Video
I get the error "Trying for Fallback" while playing Premium videos
We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It appears intermittently When I play a Specific Premium Video When I play Any Premium Video
Popular Articles
How can I delete / log out a registered device, I get device limit reached error
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...