The error appears intermittently while playing Premium videos

The error appears intermittently while playing Premium videos

This usually happens when the Internet connection is weak.

Try following the steps given below, in order, basis the platform you’re using to watch ZEE5.

On the Mobile App

  1. Check your Internet speed on www.speedtest.net. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.
  2. Close the App and open it again.
  3. Restart your phone.

On the Website

  1. Check your Internet speed on www.speedtest.net. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.
  2. Refresh the page.
  3. Try another web browser.

On the Smart TV/Media Streaming Device

  1. Restart your device.
  2. Check your Internet speed on www.speedtest.net. You can do it on your mobile phone or desktop that is connected to the same network. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.
  3. Open the app and try again.
If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information about the device you’re using to watch ZEE5:
  1. Device name
  2. Device model (or model number in case of Smart TV)
(If you're watching ZEE5 using a Streaming Media Device – such as Amazon Fire TV Stick, Jio Set Top Box, Airtel Xstream Box, Tata Sky Binge+, etc. – you need to mention the Streaming Media Device Name only.)

We’ll be glad to look into it for you.  


    • Related Articles

    • I am unable to watch Premium videos

      We will do our best to provide the most effective solution available to resolve your issue, so that you can go back to watching your favourite ZEE5  Premium movies & TV shows as soon as possible. We have enlisted some common issues, please select the ...

    • Premium videos are not playing

      Have you purchased a   Premium  subscription?  If  not, click here to view subscription offerings for your country. If you need more information, see Premium Subscription Plans. If you have purchased a subscription, and are still not able to watch  ...

    • I get the error "No playable source found for entry" while playing Premium videos

      We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? It appears intermittently When I play a Specific Premium Video When I play Any Premium Video

    • I get the error "Something went wrong" while playing Premium videos

      We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. ​ When do you see this error message?  It appears intermittently When I play a Specific Premium Video When I play Any Premium Video

    • I get the error "Trying for Fallback" while playing Premium videos

      We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. When do you see this error message? ​ It appears intermittently   When I play a Specific Premium Video When I play Any Premium Video