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I need help with audio
Having more information will only help us serve you better. Please select the option below that best matches your query. I can't hear any sound while playing a video Audio is playing in a different language than selected I want to change my audio ...
Video not playing error due to DRM/Protected Content
Digital Rights Management (DRM) DRM is a software that controls the playback of copyrighted content. It aims to protect digital content from piracy. You can watch DRM protected content if you have a device that supports DRM. If your device does not ...
Premium videos are not playing
Have you purchased a Premium subscription? If not, click here to view subscription offerings for your country. If you need more information, see Premium Subscription Plans. If you have purchased a subscription, and are still not able to watch ...
Free videos are not playing
Don’t worry, we’ll help you sort this out. Do you see any of the below error messages while playing the videos? I get an error: Something went wrong I get an error: Trying for Fallback I get an error: No playable source found for entry I'm seeing a ...
Premium Live TV Channels aren't playing
Have you purchased a Premium subscription? If not, click here to view subscription offerings for your country. If you need more information, see Premium Subscription Plans. If you have purchased a subscription, and are still not able to watch ...
Popular Articles
How can I delete / log out a registered device, I get device limit reached error
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...