I need help with playing a video

I need help with playing a video

Having more information will only help us serve you better.

Please select the option below that best matches your query.




    • Related Articles

    • I need help with audio

      Having more information will only help us serve you better. Please select the option below that best matches your query. I can't hear any sound while playing a video Audio is playing in a different language than selected I want to change my audio ...
    • Free videos are not playing

      Don’t worry, we’ll help you sort this out. Do you see any of the below error messages while playing the videos? I get an error: Something went wrong I get an error: Trying for Fallback I get an error: No playable source found for entry I'm seeing a ...
    • Premium videos are not playing

      Have you purchased a  Premium subscription?  If not, click here to view subscription offerings for your country. If you need more information, see Premium Subscription Plans. If you have purchased a subscription, and are still not able to ...
    • A particular Live TV Channel isn't playing

      We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. Please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information: Name of the Live TV ...
    • I can't hear any sound while playing a video

      Can you check if the volume level of your device has gone down? If it hasn't, let’s try identifying when this issue occurs:  When I play a Specific Video When I play any video
    • Popular Articles

    • How can I delete / log out a registered device?

      To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
    • I purchased a subscription but it’s not working

      Made a payment but your subscription isn't active, or your subscription is missing? Don't worry, we'll have this sorted right away! If you've just purchased a subscription Sometimes there can be a delay between the payment system and ours. Please ...
    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
    • How do I watch ZEE5 on my television?

      You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. Watch the tutorial video on how to watch ZEE5 on your television or follow the steps below: 1. Switch on your SMART TV 2. Go to your Smart ...
    • How do I authenticate my device?

      Looking to login to ZEE5 on your television or authenticate your device? Watch the the tutorial video or follow the steps shared below: 1. Click on the "Login or Register" button on the ZEE5 welcome page.  2. Login / Register with ZEE5 by using the ...