I need help with playing a video

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• Need more Help?

  I am unable to play songs on Music Download button does not work in Music I do not like Music’s recommendations for me  Can I disable notifications for Music?

• I can't hear any sound in any video

  Try following the steps given below, in order, basis the platform you’re using to watch ZEE5. On the Mobile App Close the app and try again. Update the app. Clear the App Cache and Data. Uninstall and Reinstall the app. On the Website Close the Web ...

• Audio is playing in a different language than selected

  We’re sorry that you’re not able to experience the best of ZEE5. We’ll do our best to help you out. Please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information: Name of the video ...

• How can I download a video?

  Most of our content on ZEE5 can be downloaded to your device so you can watch them later. This feature is currently available on our Android and iOS app only.  To download a video, follow the steps below:  1. Log in to your account (You need to be ...

• Adding / Viewing / Removing a video from your Watchlist – ZEE5 Mobile App

  Imagine a world where you can keep all your favourite movies and shows in one place and access them whenever you wish to. Sounds fantastic, right? Welcome to the world of the Zee5 Watchlist! In this article, we'll walk you through the steps on how to ...

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• Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

  CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

• I purchased a subscription/ZEEPLEX rental, but it’s not working

  Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

• Registering with ZEE5

  Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

• How can I download the ZEE5 App?

  To download the ZEE5 application for your device, follow the steps below basis the platform/device you're using: On an Android mobile phone Go to the Google Play Store on your Android mobile phone. Search for ZEE5 on the Play Store. Click on Install ...

• Does ZEE5 provide free trials of their subscription offering?

  Our free trial offerings vary from time to time and are specific to countries and platforms. If there's a free trial available for you on the platform you're viewing ZEE5 on, you'll see the offer on the home page.