When I play Any Video

When I play Any Video

You could be facing a device or account related issue.

Try following the steps given below, in order, basis the platform you’re using to watch ZEE5.

On the Mobile App

  1. Close the ZEE5 App and open it again.
  2. Update the ZEE5 App (Ensure that the App is set to Auto Update).
  3. Restart your phone.
  4. Clear the ZEE5 App’s cache & data.
  5. Uninstall and reinstall the ZEE5 App.
  6. Check your Internet speed on www.speedtest.net. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.

On the Website

  1. Close the web browser tab and open it again.
  2. Try another web browser.
  3. Restart your device.
  4. Clear the web browser cookies, cache & site data.
  5. Update your web browser.
  6. Check your Internet speed on www.speedtest.net. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.

On the Smart TV/Media Streaming Device

  1. Close the ZEE5 App and open it again.
  2. Update the ZEE5 App (Ensure that the App is set to Auto Update).
  3. Restart your device.
  4. Clear the ZEE5 App cache & data.
  5. Uninstall and reinstall the ZEE5 App.
  6. Check your Internet speed on www.speedtest.net. You can do it on your mobile phone or desktop that is connected to the same network. Ensure you have a minimum download speed of 1 Mbps. We recommend having a download speed of 5 Mbps for a smoother experience.

If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information:

  1. Your device name
  2. Your device model (or model number in case of Smart TV)
  3. ​Your Internet speed

(If you're watching ZEE5 using a Streaming Media Device – such as Amazon Fire TV Stick, Jio Set Top Box, Airtel Xstream Box, Tata Sky Binge+, etc. – you need to mention the Streaming Media Device Name only.)

We’ll be glad to look into it for you.



    • Related Articles

    • When I try to play a downloaded video, it downloads the video again

      This can happen when your downloaded video has expired. You will need to download the video again. As a registered user with a subscription plan, downloads have a validity period of 48 hours, post which the download will expire. If you have a ...

    • I need help with playing a video

      Having more information will only help us serve you better. Please select the option below that best matches your query. I'm unable to play a Movie / TV Show I'm unable to play Live TV I'm facing Video Quality issues Video doesn't fit to screen Video ...

    • Video quality is poor for all videos

      Is the Video Quality set to '1080p' or 'Best'? If yes, then please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information: Name of the movie / TV show you're unable to play Your ...

    • I am unable to play a downloaded video

      Follow the steps below till your issue is resolved: Close the App and open it again. Restart your device. Update the ZEE5 App. Clear the App cache & data. Uninstall & reinstall the App. If you are still facing an issue, please reach out to us by ...

    • Adding / Viewing / Removing a video from your Watchlist – ZEE5 Mobile App

      Imagine a world where you can keep all your favourite movies and shows in one place and access them whenever you wish to. Sounds fantastic, right? Welcome to the world of the Zee5 Watchlist! In this article, we'll walk you through the steps on how to ...

    • Popular Articles

    • Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

      CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

    • I purchased a subscription/ZEEPLEX rental, but it’s not working

      Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

    • How can I download the ZEE5 App?

      To download the ZEE5 application for your device, follow the steps below basis the platform/device you're using: On an Android mobile phone Go to the Google Play Store on your Android mobile phone. Search for ZEE5 on the Play Store. Click on Install ...

    • Does ZEE5 provide free trials of their subscription offering?

      Our free trial offerings vary from time to time and are specific to countries and platforms. If there's a free trial available for you on the platform you're viewing ZEE5 on, you'll see the offer on the home page.