I get no response after tapping 'Continue' on the TV post entering the authentication code

I get no response after tapping 'Continue' on the TV post entering the authentication code

This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection.

If your connection is fine, follow these steps, in order, till your issue is resolved:

  1. Click Get New Code.
  2. Close the app and open it again.
  3. Check your Internet speed. Ensure you have a minimum of 1 Mbps download speed.
  4. Update the ZEE5 app.
  5. Uninstall and reinstall the ZEE5 App.



    • Related Articles

    • Tapping on 'Get new code' doesn't display new authentication code

      This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection. Follow the steps in order below till your issue is resolved: Click Get New Code again. Close the app and open it again. ...

    • I get no response / I get an error message after entering the authentication code on the Mobile or Website

      This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection. Follow the authentication steps on the device you're using, in order, till your issue is resolved: Close the ZEE ...

    • How to Link/Activate Zee5 on Android TV

      Unveil the world of entertainment with Zee5 on your Android TV. If you've been wondering how to get started, fret not! We've broken down the steps for both newbies and those who have the Zee5 app already installed. Let's dive in. If Zee5 App isn't ...

    • I don't see an authentication code on the TV

      This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection. Follow the steps below till your issue is resolved: Click Get New Code. Close the app and open it again. Check your ...

    • How to Link/Activate Zee5 on Samsung TV

      Are you a fan of Indian content and looking to bring the vast library of ZEE5 web series, movies, and TV shows to your Samsung TV? No worries! We have put together a comprehensive DIY guide for you to easily link your ZEE5 subscription to your ...

    • Popular Articles

    • Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

      CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

    • I purchased a subscription/ZEEPLEX rental, but it’s not working

      Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

    • How can I download the ZEE5 App?

      To download the ZEE5 application for your device, follow the steps below basis the platform/device you're using: On an Android mobile phone Go to the Google Play Store on your Android mobile phone. Search for ZEE5 on the Play Store. Click on Install ...

    • Does ZEE5 provide free trials of their subscription offering?

      Our free trial offerings vary from time to time and are specific to countries and platforms. If there's a free trial available for you on the platform you're viewing ZEE5 on, you'll see the offer on the home page.