The downloaded video has no audio

The downloaded video has no audio

Can you check if the volume level of your device has gone down?

If it hasn't, follow the steps below to resolve the issue:

  1. Close the app and try again.
  2. Update the ZEE5 App.
  3. Try re-downloading and playing the same video.

If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information:

  1. Name of the Movie / TV Show & Episode
  2. The Brand and Model name/number of the device you’re using
  3.  Is the Audio working on other downloaded videos?
We’ll be glad to look into it for you.

    • Related Articles

    • Speak My Language: How to Change Audio Language on Zee5

      Have you ever wondered how a Bollywood movie would sound in Tamil? Or maybe you're an anime fan wanting to enjoy the original Japanese audio with subtitles. Whatever be your preference, Zee5's multi-lingual audio feature has you covered! Here's how ...
    • When I try to play a downloaded video, it downloads the video again

      This can happen when your downloaded video has expired. You will need to download the video again. As a registered user with a subscription plan, downloads have a validity period of 48 hours, post which the download will expire. If you have a ...
    • How do I delete a downloaded video?

      To delete a video, follow the steps given below: Visit the Downloads  section. Click on the video you wish to delete. Click the video again. Tap Delete Download.
    • I can't see subtitles for my downloaded video

      Subtitles aren't available for downloaded videos currently. We’ll be rolling out this feature soon. ​Do keep updating the ZEE5 App for the latest updates and features.
    • Accessing your downloaded videos - iOS App

      To access your downloads on the iOS App, follow the steps below: 1. Tap on "More" at the bottom right corner of the screen. 2. Tap on "My Downloads" under "My Account" section. You'll see all your downloads here. Click on any of them to play the ...
    • Popular Articles

    • Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

      CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at by providing the below mandatory information, in order to take ...
    • I purchased a subscription/ZEEPLEX rental, but it’s not working

      Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
    • How can I download the ZEE5 App?

      To download the ZEE5 application for your device, follow the steps below basis the platform/device you're using: On an Android mobile phone Go to the Google Play Store on your Android mobile phone. Search for ZEE5 on the Play Store. Click on Install ...
    • Does ZEE5 provide free trials of their subscription offering?

      Our free trial offerings vary from time to time and are specific to countries and platforms. If there's a free trial available for you on the platform you're viewing ZEE5 on, you'll see the offer on the home page.