The downloaded video has no audio
Can you check if the volume level of your device has gone down?
If it hasn't, follow the steps below to resolve the issue:
- Close the app and try again.
- Update the ZEE5 App.
- Try re-downloading and playing the
If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information:
- Name of the Movie / TV Show
- The Brand and Model name/number
of the device you’re using
- Is the Audio working on other
We’ll be glad to look into it for you.
Changing the audio language of a video - Website
To change the audio language of a video on the Website, follow the steps below: 1. While viewing a video, hover your cursor over the video 2. Click on the "Settings" (Cog) icon at the bottom right of the video 3. Tap the "Audio track" option 4. ...
Changing the audio language of a video - Android / iOS App
To change the audio language of a video on the Android / iOS App, follow the steps below: 1. While viewing a video, click on the video to bring up the video options 2. Tap the "3 dots" on the top right of the video 3. Tap the "Audio language" button ...
How can I change the audio language of the video I'm watching?
You can change the Audio language of a video you're watching, if the video is multi-lingual audio enabled. To check if the video is multi-lingual audio enabled, follow the steps below: 1. On any video page, scroll down to "Audio languages" 2. ...
When I try to play a downloaded video, it downloads the video again
This can happen when your downloaded video has expired. You will need to download the video again. As a registered user with a subscription plan, downloads have a validity period of 48 hours, post which the download will expire. If you have a ...
Changing the audio language of a video - Smart TV's / Media Streaming Devices
To change the audio language of a video on Smart TV's / Media Streaming Devices, follow the steps below: If you're using an Android TV / Amazon Fire TV Stick / Xiaomi TV: 1. While watching a video, tap any arrow key on your remote, or the pause ...
How can I delete / log out a registered device?
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint with our grievance officer Ms.Urvashi Singh at firstname.lastname@example.org by providing the below mandatory information, ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...