The downloaded video has no audio

The downloaded video has no audio

Can you check if the volume level of your device has gone down?

If it hasn't, follow the steps below to resolve the issue:

  1. Close the app and try again.
  2. Update the ZEE5 App.
  3. Try re-downloading and playing the same video.

If you are still facing an issue, please reach out to us by clicking the ‘Write to us’ link given at the bottom of the page – along with the following information:

  1. Name of the Movie / TV Show & Episode
  2. The Brand and Model name/number of the device you’re using
  3. ​ Is the Audio working on other downloaded videos?
We’ll be glad to look into it for you.

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