I can't see the differential amount while upgrading / I'm being charged the full amount while upgrading
As you know, when you’re trying to upgrade you will need to pay the differential amount between the old and the new subscription plan.
- When you reach the Subscription page, you will see the full amount of the subscription that you want to upgrade to.
- Then, proceed to the payment page. There you will see that you are being charged the differential amount only.
Note: Once you upgrade, your subscription validity will be adjusted as per the pack you have upgraded to and the number of days used in your current subscription.
How do I see my ZEE5 billing information or invoices?
To view your payment transaction history and to view/download your invoices, visit My Transactions. You can also visit the by following the steps, basis the platform you're on: On the Mobile App Open the ZEE5 mobile app on your mobile phone and log ...
I don't see an authentication code on the TV
This typically points to a weak internet connection. Please ensure you're connected to the internet and have a stable connection. Follow the steps below till your issue is resolved: Click Get New Code. Close the app and open it again. Check your ...
I can't see subtitles for my downloaded video
Subtitles aren't available for downloaded videos currently. We’ll be rolling out this feature soon. Do keep updating the ZEE5 App for the latest updates and features.
How do I see my current ZEE5 app version?
The current app version is the version of your app currently in the App Store. Example: Version 188.8.131.52 The best way to find the version number of the ZEE5 app installed on your device, is to check within the ZEE5 app itself. Please follow the ...
My Chromecast isn’t listed when I try to watch ZEE5
Follow the steps below to resolve the issue: Reboot your Chromecast Make sure your casting device is connected to the same wireless network as your Chromecast
How can I delete / log out a registered device, I get device limit reached error
To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint with our grievance officer Ms.Urvashi Singh at firstname.lastname@example.org by providing the below mandatory information, ...
I purchased a subscription/ZEEPLEX rental, but it’s not working
Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
Registering with ZEE5
Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
How do I watch ZEE5 on my television?
You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...