I can't see the differential amount while upgrading / I'm being charged the full amount while upgrading

I can't see the differential amount while upgrading / I'm being charged the full amount while upgrading

As you know, when you’re trying to upgrade you will need to pay the differential amount between the old and the new subscription plan.
  1. When you reach the Subscription page, you will see the full amount of the subscription that you want to upgrade to.
  2. Then, proceed to the payment page. There you will see that you are being charged the differential amount only.
Note: Once you upgrade, your subscription validity will be adjusted as per the pack you have upgraded to and the number of days used in your current subscription.


    • Related Articles

    • Upgrading your Subscription

      You can upgrade to the Rs.499 (1-year) ZEE5 Premium subscription at anytime, depending on the type of subscription you currently have. You can only do this during your active subscription period by paying the differential amount between the old and ...
    • Credit Card Offer – Get Extra 10% Discount on 299 & 499 ZEE5 Subscription !

      Offer Details: Buy ZEE5 subscription using any credit card to get extra 10% discount on 299 & 499 ZEE5 subscription Offer Validity: Valid from: 22nd November 2021 Valid till: Limited Period Offer Eligibility Criteria: Users buying 299/499 ZEE5 ...
    • How do I see my ZEE5 billing information or invoices?

      To view your payment transaction history and to view/download your invoices, visit My Transactions. You can also visit the by following the steps, basis the platform you're on: On the Mobile App Open the ZEE5 mobile app on your mobile phone and log ...
    • Sprite Friday Release Offers - How to redeem coupon code at ZEE5

      Offer Details: Buy a bottle of sprite and get a chance to win various offers for ZEE5 subscription. 1 Year Premium Pack 3 Months Premium Pack 2 Day ZEE5 Premium Pass 10% discount applicable on 1 Year Premium Pack 15% discount applicable on 1 Year ...
    • My Chromecast isn’t listed when I try to watch ZEE5

      Follow the steps below to resolve the issue: Reboot your Chromecast Make sure your casting device is connected to the same wireless network as your Chromecast
    • Popular Articles

    • How can I delete / log out a registered device?

      To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...
    • I purchased a subscription/ZEEPLEX rental, but it’s not working

      Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...
    • Registering with ZEE5

      Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...
    • Content Grievance Redressal as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

      For any complaints with respect to any Content available on ZEE5, please write to us at grievanceredressal@zee5.com with details of the objectionable content and your details including your name and mobile number and such other details as may be ...
    • How do I watch ZEE5 on my television?

      You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...