All about downloads
Downloading a video is slow
This may be due to an unstable internet connection or a congested network, due to multiple people/devices being connected to the same network at a time. To speed up your downloads, please ensure you have a stable and fast internet connection. You can ...
When I try to play a downloaded video, it downloads the video again
This can happen when your downloaded video has expired. You will need to download the video again. As a registered user with a subscription plan, downloads have a validity period of 48 hours, post which the download will expire. If you have a ...
Downloads are consuming a lot of data
We have various video quality options for our users to choose from when downloading a video. Upon clicking the ‘Download’ button on any video, you’ll be presented with the ‘Download Video Quality’ option where you can select the 'Data saver' option ...
The downloaded video has no audio
Can you check if the volume level of your device has gone down? If it hasn't, follow the steps below to resolve the issue: Close the app and try again. Update the ZEE5 App. Try re-downloading and playing the same video. If you are still facing an ...
I can't see subtitles for my downloaded video
Subtitles aren't available for downloaded videos currently. We’ll be rolling out this feature soon. Do keep updating the ZEE5 App for the latest updates and features.
My downloads have expired
If you are a registered customer without a subscription plan, downloads have a validity period of 48 hours, post which the download will expire. Once expired, you would need to re-download the video. If you are a registered customer with a ...
How do I delete a downloaded video?
To delete a video, follow the steps given below: Visit the Downloads section. Click on the video you wish to delete. Click the video again. Tap Delete Download.
I am unable to play a downloaded video
Follow the steps below till your issue is resolved: Close the App and open it again. Restart your device. Update the ZEE5 App. Clear the App cache & data. Uninstall & reinstall the App. If you are still facing an issue, please reach out to us by ...
I'm unable to download a video
Follow the steps below till your issue is resolved: Close the App and open it again Restart your Device Update the ZEE5 App Clear the App Cache & Data Uninstall & Reinstall the App If you are still facing an issue, please reach out to us by clicking ...
All about downloads
Most of our content on ZEE5 can be downloaded to your device so you can watch them later. This feature is currently available on our Mobile app only. Please select the option below that best matches your query. How do I download a video? How do I ...