All about downloads

• Related Articles

• My downloads have expired

  If you are a registered customer without a subscription plan, downloads have a validity period of 48 hours, post which the download will expire. Once expired, you would need to re-download the video. ​If you are a registered customer with a ...

• Downloads are consuming a lot of data

  We have various video quality options for our users to choose from when downloading a video. Upon clicking the ‘Download’  button on any video, you’ll be presented with the ‘Download Video Quality’ option where you can select the 'Data saver' option ...

• When I try to play a downloaded video, it downloads the video again

  This can happen when your downloaded video has expired. You will need to download the video again. As a registered user with a subscription plan, downloads have a validity period of 48 hours, post which the download will expire. If you have a ...

• How can I access my downloaded videos?

  To access your downloads, follow the steps by selecting the platform you're viewing ZEE5 on: Accessing your downloaded videos - Android App Accessing your downloaded videos - iOS App

• I want to transfer my download to another storage device

  All downloads are stored, encrypted on the internal storage of a device, and can be accessed via the ZEE5 App only.

• Popular Articles

• How can I delete / log out a registered device, I get device limit reached error

  To remove the devices attached to your account: Once you reach your device limit depending on the subscription plan you're on, you'll see a pop up on the newest device when you try to play a video, "Your device limit is reached. Do you want to add ...

• Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

  CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

• Registering with ZEE5

  Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

• I purchased a subscription/ZEEPLEX rental, but it’s not working

  Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

• How do I watch ZEE5 on my television?

  You can watch ZEE5 on your television either by using a SMART TV, a Streaming Media Device or a Set Top Box. To know how to watch ZEE5 on your television follow the steps below: Switch on your SMART TV. Go to your Smart Home / Hub on your TV. Search ...