All about downloads

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• My downloads have expired

  If you are a registered customer without a subscription plan, downloads have a validity period of 48 hours, post which the download will expire. Once expired, you would need to re-download the video. ​If you are a registered customer with a ...

• Downloads are consuming a lot of data

  We have various video quality options for our users to choose from when downloading a video. Upon clicking the ‘Download’  button on any video, you’ll be presented with the ‘Download Video Quality’ option where you can select the 'Data saver' option ...

• When I try to play a downloaded video, it downloads the video again

  This can happen when your downloaded video has expired. You will need to download the video again. As a registered user with a subscription plan, downloads have a validity period of 48 hours, post which the download will expire. If you have a ...

• How can I access my downloaded videos?

  To access your downloads, follow the steps by selecting the platform you're viewing ZEE5 on: Accessing your downloaded videos - Android App Accessing your downloaded videos - iOS App

• How do I delete a downloaded video?

  To delete a video, follow the steps given below: Visit the Downloads  section. Click on the video you wish to delete. Click the video again. Tap Delete Download.

• Popular Articles

• Content Redressal Mechanism as per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

  CONTENT COMPLAINT If you wish to register any complaint in respect of any content available on ZEE5, kindly register the complaint at https://www.zee.com/content-grievance-redressal/ by providing the below mandatory information, in order to take ...

• Registering with ZEE5

  Signing up with ZEE5 is easy. You can sign up with ZEE5 with your mobile number or email ID. Click here to register. If you're signing up for ZEE5 using your mobile number or email ID, you will be required to provide your first & last name, set a ...

• I purchased a subscription/ZEEPLEX rental, but it’s not working

  Made a payment but your subscription/ZEEPLEX rental isn't active, or is missing? Don't worry, we'll have this sorted right away! Firstly, make sure that you are on the latest ZEE5 app version. Visit How can I enable automatic updates for the ZEE5 ...

• How can I download the ZEE5 App?

  To download the ZEE5 application for your device, follow the steps below basis the platform/device you're using: On an Android mobile phone Go to the Google Play Store on your Android mobile phone. Search for ZEE5 on the Play Store. Click on Install ...

• Does ZEE5 provide free trials of their subscription offering?

  Our free trial offerings vary from time to time and are specific to countries and platforms. If there's a free trial available for you on the platform you're viewing ZEE5 on, you'll see the offer on the home page.