Frequently Asked Questions on Club pack, Subscription, Premium content at ZEE5 HelpCenter

!! Important Notification!!

Before TV episodes delayed due to technical issues. Apologies! They'll be up within 2 hours.

Thanks for your patience!

Popular Topics

ZEE5 for Jio users
Learn how to remove unknown devices using your account
Applying a Discount Code
Ignite Your TV Experience - Activate on Android, Google, Samsung, LG, Firestick, and Chromecast
Why am I being asked to pay again?
ZEE5: Features tailored just for you!

Subscriptions & Rentals

Premium Subscription Plans
How do I purchase a Premium subscription?
Telecom & other partnerships
Rent Movies
Supported Devices and System Requirement
Can I use my ZEE5 subscription in another country?

Watching ZEE5

Troubleshoot ZEE5 Video Errors
Before TV Access on ZEE5
All about downloads
How Can I?
How to Confirm Dolby Compatibility
Exploring the World of 4K and UHD Displays
Intelligently Decide When Choosing Your TV
DIY Guide to Identify & Troubleshoot Dolby-Related Issues

My Account

Registering with ZEE5
How do I see my ZEE5 billing information or invoices?
I don't remember my password
I don't remember my login ID
I'm unable to register with ZEE5
I can't sign in to ZEE5
I want to update my profile information
Verification link not received / not opening
OTP not received
I'm unable to update my profile information

My Zee5 App

How do I see my current ZEE5 app version?
My ZEE5 App Performance
The ZEE5 app is unresponsive, freezes or crashes
I'm unable to find videos in my language
I get no response / I get an error message after entering the authentication code on the Mobile or Website
I get no response after tapping 'Continue' on the TV post entering the authentication code
Tapping on 'Get new code' doesn't display new authentication code
I don't see an authentication code on the TV
I can't get to the authentication screen on my TV
The ZEE5 app is slow or loads slowly